How quickly can you dispatch parts? +
Orders placed before 2pm Central Time on business days are dispatched same day. We use FedEx, UPS, and DHL — overnight delivery is available for critical orders. International shipping is available for emergency situations.
Do you offer emergency field service outside business hours? +
Yes. Our emergency breakdown line is staffed 24 hours a day, 7 days a week, 365 days a year. We can typically have an engineer on-site within hours for critical facility failures.
What brands and alternator series do you support? +
We specialize in Stamford / AvK (HC, UCI, UCM, UCD, P, S series), Leroy-Somer (LSA / LSA+ series), Mecc Alte (ECO / ECP series), Cummins (QSB, QSL, QSX series), and Onan commercial and residential generator systems.
Can you help if I don't know the exact part number? +
Absolutely. Send us the alternator nameplate details, generator model, or a description of the fault and we'll identify the correct part for you. Our team has extensive cross-reference experience across all major brands.
Do you offer planned maintenance contracts for multiple sites? +
Yes. We design customized PM programs for single-site and multi-site customers. Fleet contracts include discounted labour rates, priority parts pricing, and full documentation for compliance and reporting purposes.
Are your parts OEM or aftermarket? +
We stock both genuine OEM components and quality-verified compatible alternatives. All compatible parts are tested and verified before dispatch. We'll always advise which option is best for your specific application and budget.